“The process is as important as the results: It’s the individual employees on the line that are suggesting these improvements. At Herman Miller, they average 1,200 “plan-do-check acts”–that is, little proposed changes to the assembly process–ever year. “The biggest thing is to empower people to change the work in ways that matter to them,” says Eric VanDam, Herman Miller’s director of operations in seating”
from fast co design:
picture and video by Drew Anthony Smith/Fast Company
